Refund policy

Last updated: November 6, 2026

We want you and your pet to love your costume. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, unwashed, in its original condition and packaging, with tags attached if applicable.

To start a return, email us at santadoggysupport@gmail.com with your order number. We will send you the return instructions and address. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the item. We will send you a replacement or a full refund at no extra cost.

Sizing exchanges

If the size doesn't fit, contact us within 30 days of delivery. The quickest way to get the right size is to return the original item and place a new order for the size you need.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you to let you know whether it was approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to post the refund.

Cancellations

You can cancel your order free of charge within 12 hours of placing it by emailing us. After that, your order may already be in process and the regular return policy will apply.

Contact us

Questions about returns? Email us at santadoggysupport@gmail.com.